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Please be sure to review our FAQs for important information
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Translate:
Please be sure to review our FAQs for important information
No. We have a large showroom with multiple seating areas to keep everyone safely distanced.
A: The process is mostly paperwork.
We do 90% of the paperwork behind the scenes and most customers have no idea that after the order is placed we will spend a total of 3 hours (sometimes more) just checking over the order and handling the details most customers do not even know exist. When there are hundreds of orders at any given time, you can imagine that it slows things down a little bit.
A: Yes! We will provide a computer drawn diagram for headstone orders before the work is started. Inscriptions will receive a hand drawn layout only, because we will match the existing font and style.
A: Your job is to make sure that whatever paperwork we send you is properly checked over and executed in a timely manner. If you have any changes please let us know right away and if something must be notarized we have one here for you.
A: They are place holders for the future inscriptions to be inscribed on the headstone.
A: We do our best to make ourselves available for after hours appointments. Some are easy to fulfill while others may need special attention, but you never know if you don't ask. Email is the best way to make an appointment.
A: No. Many monument dealers will offer to rush your order for an additional fee. We found that many people were getting sidelined for those who chose to pay more, so we have not accepted rush orders since the early 1970's.
A: As long as you left contact information we will always return your message. Our industry is highly impacted since the beginning of the Covid-19 pandemic. We are doing the best we can to respond but sometimes we take longer than anyone would prefer.
A: This is the most common question and can be the very hardest to answer. Many monument dealers will promise you a short wait but neglect to tell you that it does not include the cemetery application time period which depending on what cemetery can be anywhere from 1 week to 6 months for the most basic work. Other dealers will also give you a shorter timeframe to get your order and then simply not fulfill that promise. We will never do that to you.
Before COVID-19, an average headstone or inscription was completed in an average of 2-4 months. Since the pandemic however, we have seen delays in every single area adding up to and sometimes over a year.
https://nypost.com/2021/09/25/granite-supply-shortages-cause-grave-delays-for-grieving-families/
https://www.npr.org/2021/04/23/990088408/multiple-factors-spark-surge-in-sales-of-headstone
https://www.bizjournals.com/twincities/news/2022/03/07/3m-decision-stencils-tombstones.html
https://catholicreview.org/supply-chain-delays-dramatically-affect-cemetery-headstone-industry/
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